Privacy Policy
Last Updated: June 2026
At Brookfield London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@brookfield-london.com
1. Information We Collect
We may collect the following personal information when you place an order, create an account, subscribe to our newsletter, or contact our customer support team:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through our payment providers and never stored on our servers)
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IP address
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Device and browser information
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Order and transaction history
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Website usage and browsing behavior collected through cookies and similar technologies
2. How We Use Your Information
We use your personal information for the following purposes:
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Processing and delivering your orders
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Providing customer support and assistance
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Sending order confirmations, shipping updates, and tracking information
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Improving our website, products, and services
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Preventing fraud, abuse, and unauthorized transactions
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Complying with legal obligations
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Sending promotional communications when you have provided consent
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
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Performance of a contract (fulfilling your order)
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Your consent (such as marketing communications)
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Compliance with legal obligations
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Legitimate business interests, including fraud prevention, website optimization, and customer service improvements
4. Sharing Information with Third Parties
We only share personal information when necessary to provide our services.
This may include:
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Payment providers
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Shipping and delivery partners
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Suppliers and fulfillment partners responsible for processing and shipping orders
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Analytics and marketing service providers
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Government authorities when legally required
We never sell your personal information to third parties.
As some products may be shipped directly from our international fulfillment partners, including suppliers located outside the European Economic Area (EEA), your information may be transferred internationally. Where required, we implement appropriate safeguards to protect your data.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Certain transaction and accounting records may be retained for up to seven (7) years to comply with tax and financial regulations.
6. Cookies
Our website uses cookies and similar technologies to:
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Ensure website functionality
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Improve user experience
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Analyze website traffic and performance
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Support marketing and advertising activities
You may manage your cookie preferences through our cookie banner or your browser settings at any time.
For more information, please refer to our Cookie Policy.
7. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
All transactions are protected using SSL encryption and secure payment processing systems.
8. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data
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Restrict or object to processing
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Withdraw consent at any time
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Request data portability
To exercise any of these rights, please contact:
You also have the right to lodge a complaint with your local data protection authority.
9. Contact Information
Brookfield London
Email: info@brookfield-london.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed