Shipping & Delivery Policy
Last Updated: June 2026
At Brookfield London, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping and delivery policy below.
For any questions regarding your shipment, please contact:
Email: info@brookfield-london.com
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly extended during peak seasons, holidays, or promotional periods.
2. Estimated Delivery Time
After dispatch, the estimated delivery time is:
3–10 business days
Delivery times may vary depending on:
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Destination country
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Carrier performance
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Customs processing
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Seasonal demand
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Public holidays
While we always strive to meet our estimated delivery times, they are not guaranteed.
3. Shipping Origin
To reduce unnecessary waste and improve operational efficiency, Brookfield London works with international fulfillment partners.
Orders may be shipped directly from our supplier and fulfillment facilities.
As a result, some shipments may originate from outside the United Kingdom.
Depending on your country and local regulations, customs inspections or import procedures may occasionally cause delays.
4. Shipping Costs
Shipping costs are displayed at checkout before payment is completed.
The final shipping fee may vary depending on:
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Delivery location
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Order value
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Product type
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Promotional offers
Any applicable shipping charges will always be shown before you confirm your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the tracking information provided and following shipment updates through the carrier's tracking system.
This includes:
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Monitoring delivery progress
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Checking for delivery attempts
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Monitoring pickup point notifications
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Collecting parcels from designated pickup locations when required
If you experience any shipping issue, delay, or concern, please contact us first at:
Our support team will gladly assist you.
6. Delivery Responsibility
Customers are responsible for providing accurate shipping information during checkout.
If tracking information indicates that an order has been successfully delivered to the address provided by the customer, the shipment will be considered fulfilled.
Brookfield London cannot be held responsible for:
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Incorrect addresses entered by customers
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Failed deliveries caused by inaccurate address details
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Unclaimed packages at pickup locations
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Delays caused by customs authorities or shipping carriers
If you notice an address error after placing your order, please contact us within 24 hours at:
We will do our best to assist before the order enters fulfillment.
Contact Information
Brookfield London
Email: info@brookfield-london.com
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed