Terms & Conditions


Last Updated: June 2026

These Terms & Conditions apply to all purchases made through the Brookfield London website. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and Cookie Policy.

For any questions regarding these Terms & Conditions, please contact:

Email: info@brookfield-london.com

1. Acceptance of Terms

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Brookfield London reserves the right to update or modify these Terms & Conditions at any time without prior notice.

2. Product Information

We make every effort to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.

However:

  • Product colors may vary slightly depending on screen settings.

  • Minor differences in appearance, packaging, or presentation may occur.

  • Typographical errors, pricing mistakes, or accidental inaccuracies may occasionally occur.

Brookfield London reserves the right to correct any errors and update information without prior notice.

3. Orders & Payments

All orders must be paid in full before processing begins.

Available payment methods may vary depending on your country, location, or payment provider availability.

Customers are responsible for ensuring that their payment details are accurate and that sufficient funds are available at the time of purchase.

Brookfield London reserves the right to refuse or cancel any order where fraud, abuse, unauthorized payment activity, or suspicious behavior is suspected.

4. Order Processing & Delivery

Estimated processing time:

  • 1–3 business days

Estimated shipping time after dispatch:

  • 3–10 business days

As part of our fulfillment model, products may be shipped directly from our international suppliers and fulfillment partners.

Please note:

  • Delivery estimates are not guaranteed.

  • Delays caused by customs inspections, public holidays, weather conditions, transportation disruptions, or carrier issues are outside our control.

  • Such delays do not automatically qualify for order cancellation or compensation.

5. Returns, Refunds & Cancellations

All returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Because orders enter fulfillment quickly, cancellation requests cannot be guaranteed once an order has been placed.

Customers agree to contact Brookfield London directly regarding any issue before initiating a chargeback, dispute, or claim through their payment provider.

6. Limitation of Liability

Brookfield London shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.

Our maximum liability shall never exceed the total purchase amount paid for the specific order in question.

We are not responsible for:

  • Delays caused by third-party carriers

  • Incorrect addresses provided by customers

  • Lost packages marked as delivered by the carrier

  • Customs-related delays or fees

7. Intellectual Property

All content displayed on the Brookfield London website, including but not limited to:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Branding materials

  • Written content

remains the exclusive property of Brookfield London and may not be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

Customer satisfaction is important to us.

If you have a complaint regarding a product or service, please contact us at:

info@brookfield-london.com

We aim to respond to all inquiries within 5 business days.

For complaints relating to sizing, quality, defects, or incorrect items, customers should include:

  • Their order number

  • A detailed explanation

  • Clear supporting photographs

This allows us to assess the situation and provide a suitable solution as quickly as possible.

9. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with applicable consumer protection laws.

Any dispute arising from the use of this website or from purchases made through Brookfield London shall be submitted to the competent courts as required under applicable law.

Nothing in these Terms & Conditions limits any statutory consumer rights that may apply in your country of residence.

Contact Information

Brookfield London

Email: info@brookfield-london.com

Customer Service Hours:

Monday to Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Closed